Purchased Licenses

To receive an Ansys license file corresponding to your purchased AGI products, email AGI Product Support at support@agi.com. In that email, please include the purchase invoice or PO number and the machine information as described below:

Platform	Instructions
Windows	For a network license, include the server Disk Serial Number and the server IP Address or hostname. For network-dongle licenses, no machine information is required since dongle license files are tied to the FlexID of the dongle hardware itself.
Linux	For a network license, include the MAC address (ID of the network card) and the server IP Address or hostname. For network-dongle licenses, no machine information is required since dongle license files are tied to the FlexID of the dongle hardware itself.

Platform

Instructions

Windows

For a network license, include the server Disk Serial Number and the server IP Address or hostname.

For network-dongle licenses, no machine information is required since dongle license files are tied to the FlexID of the dongle hardware itself.

Linux

For a network license, include the MAC address (ID of the network card) and the server IP Address or hostname.

For network-dongle licenses, no machine information is required since dongle license files are tied to the FlexID of the dongle hardware itself.

AGI must have the server Disk Serial Number for Windows or the MAC address for Linux. If you cannot provide the server IP Address or hostname, that is fine. AGI will use a generic field that you will then edit on your end. When you receive the license file, AGI will use a placeholder in the field like "Change me" or "IP Address here" to let you know what field you need to edit.

How to find the Disk ID (Volume Serial Number) on my server computer?

Option 1: Use a Command Prompt

From the Windows start menu, type cmd to bring up the Command Prompt.
Type vol.

The Disk ID is 8-digit hexadecimal. If you use the command prompt, it will return the Disk ID with a "-" in it. If you use the Ansys License Manager, it removes the leading zero(s) from the string. What AGI needs for the license is the eight (8) characters prepended with the leading zero(s) with no dashes. AGI has error checking in place to fix it if entered incorrectly.

Option 2: Using the Ansys License Manager

If you have already installed STK and the Ansys License Manager, go to the Windows start menu and open ANSYS License Management Center.
In the app, go to License File Options Get System Hostid Information.
You can either look under the HostID column or click the SAVE TO FILE button to find your Disk ID.

How do I find the Server Name (also known as Host Name) of my computer?

Option 1: Using a command prompt

From the Windows start menu, type cmd to bring up the command prompt.
Type ipconfig/all and look for Host Name. Use what is returned there.

Option 2: Using the Ansys License Manager

If you have already installed STK and the Ansys License Manager, go to the Windows start menu and open ANSYS License Management Center.
In the app, go to License File Options Get System Hostid Information.
You will see HOSTNAME above the table. Use this.