Contact Technical Support
AGI's Technical Support Engineers provide expert assistance on questions regarding the installation and use of STK and related products. Engineers are available for both open (unclassified) and classified issues.
Open (unclassified) support
You can get direct support for open (unclassified) issues by using either of these methods:
1. In the STK application, go to the Help menu and select Contact Technical Support. Fill out the form and follow the instructions.
2. Call or email AGI directly:
Phone: 1.800.924.7244 or 1.610.981.8888 | Fax: 1.610.981.8001 | Availability: Mon-Fri 7 a.m. to 7 p.m. Eastern Time
Email: Americas: support@agi.com | Europe: europe-support@agi.com | Asia: asia-support@agi.com
Classified support
Due to the classified nature of the information and models used in some missions, some people use STK and its advanced capabilities within a sensitive compartmented information facility (SCIF). AGI offers both direct support and additional resources for users in classified environments.
Classified direct support
To get direct support from a technical support engineer, contact support@agi.com or call the Americas number in the Open support section above and ask to be connected to an engineer who can assist you at the classified level.
Classified help resources
AGI has material resources available at the classified level. There are more than 100 gigabytes worth of STK scenarios, custom STK tools, detailed training videos, and other resources hosted on the Joint Worldwide Intelligence Communications System (JWICS) for classified users.
Here are some STK resources that are available on the JWICS. These links will only work on the JWICS.
- STK Resource Center: https://intelshare.intelink.ic.gov/sites/stk-resources-center
- STK User Forum: https://intelshare.intelink.ic.gov/wiki/STK_User_Forum
- STK tutorial videos: https://ivideo.intelink.ic.gov (search STK)
- STK latest tech talk: https://blogs.intelink.ic.gov/blogs/stkblog