Licensing Troubleshooting

This topic provides solutions to common licensing problems. Click an item to expand its contents.

ClientSettings utility will not run on LinuxClosed

Check the ClientSettings.log, located in <User Home Directory>/.ansys/ClientSettings/, for information.

Problems were encountered running the licensing configurationClosed

Check the install error log, default location /ansys_inc/install.err, for detailed information. Make sure the following dependencies are installed:

  • libpng12
  • redhat-lsb
  • compat-libtiff3

Attempt to retrieve valid MAC addresses failedClosed

Select View License Management Center Log from the License Manager page. If you see 'Error: Cannot run program "/ansys_inc/shared_files/licensing/linx64/lmutil": error=2, No such file or directory', install redhat-lsb.

Executable is not being run from the installation directoryClosed

If you receive a message saying "This executable is not being run from the installation directory of the running ansysli_server process, which is required." when trying to install the License Server, check the following:

  • The License Server is already installed and running. Stop and remove the running instance before continuing or connect to the running instance of the License Server.
  • The License Server was not stopped before removing the server and is still running in the background. Run "sudo ps aux | grep ansys_inc" to find running processes from the default install directory. Use the kill command with the list from the previous command to stop the processes and then try to install again.